Terms & Conditions and Privacy Policy

Last Updated: 18 July 2026

This document has two parts: the Terms & Conditions that govern your use of the Software (Sections 1–8, 12–14), and the Privacy Policy that explains how your personal data is handled (Sections 9–11).

1. Acceptance of Terms

By creating an account, accessing, or using the AnchorDesign360™ software ("the Software"), you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not agree with any part of these Terms, you must not access or use the Software.

2. Purpose of the Software

AnchorDesign360™ is an engineering calculation and design assistance tool intended to support qualified engineers in the design of post-installed anchors, bonded anchors, post-installed reinforcement, and related structural fastening applications.

The Software provides engineering calculations based on user-supplied input and recognized engineering methodologies. It is intended solely as a design aid and does not replace professional engineering judgement, independent verification, project-specific design, or compliance with applicable laws, regulations, standards, or project specifications.

3. Source of Technical Data

The technical data, design methods, formulas, parameters, and material properties implemented within the Software are derived from officially published technical documents and recognized engineering standards, including, where applicable:

• European Technical Assessments (ETA)
• European Assessment Documents (EAD)
• Eurocode 2 (EN 1992 Series)
• EN 1992-4
• EOTA Technical Reports (including applicable Technical Reports)
• Official manufacturer technical documentation and publicly available engineering publications

Every reasonable effort has been made to accurately implement the information contained within these official publications. However, SHM360 does not warrant that the Software is free from errors, omissions, interpretation differences, or implementation inaccuracies.

AnchorDesign360™ is an independent engineering software application and is not endorsed, certified, approved, or verified by EOTA, approval bodies, standards organizations, manufacturers, or any other third party unless explicitly stated.

In the event of any discrepancy, ambiguity, or conflict, the official published documents and applicable regulations shall always prevail over the Software outputs.

4. Engineering Responsibility

The user bears sole responsibility for:

• entering complete and accurate project information;
• selecting appropriate design assumptions;
• verifying all calculation inputs and outputs;
• confirming that results are suitable for the intended application;
• ensuring compliance with applicable design codes, approvals, regulations, and project requirements.

All calculations generated by the Software must be independently reviewed and approved by a suitably qualified engineer before being relied upon for design, construction, manufacturing, procurement, or safety-critical decisions.

The Software does not make engineering decisions and shall not be considered a substitute for professional engineering judgement.

5. No Warranty

The Software is provided "AS IS" and "AS AVAILABLE", without any express or implied warranties.

To the fullest extent permitted by applicable law, SHM360 disclaims all warranties, including but not limited to warranties of:

• accuracy;
• completeness;
• reliability;
• merchantability;
• fitness for a particular purpose;
• uninterrupted availability; and
• non-infringement.

SHM360 does not guarantee that the Software will always be error-free, uninterrupted, secure, or fully up to date with the latest editions of standards, approvals, or technical publications.

6. Limitation of Liability

To the maximum extent permitted by applicable law, SHM360, its owners, employees, affiliates, licensors, and contributors shall not be liable for any direct, indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or relating to:

• use or inability to use the Software;
• calculation errors or omissions;
• incorrect or incomplete user input;
• interpretation of calculation results;
• engineering or construction decisions;
• project delays;
• structural failures;
• property damage;
• financial or commercial losses;
• loss of data; or
• personal injury.

The user accepts full responsibility for all decisions made using the Software and all consequences arising from those decisions.

7. Updates to Technical Content

Engineering standards, ETAs, EADs, Eurocodes, Technical Reports, and manufacturer approvals may be revised, superseded, or withdrawn.

Although SHM360 makes reasonable efforts to maintain current technical content, it does not guarantee that every calculation method or technical parameter reflects the latest published revision at all times.

Users are solely responsible for verifying that the applicable editions of standards and approvals are used for their specific projects.

8. Intellectual Property

The Software, including but not limited to its source code, calculation engine, databases, algorithms, graphics, documentation, trademarks, branding, and user interface, is the exclusive property of SHM360 or its licensors and is protected by applicable intellectual property laws.

No portion of the Software may be copied, reproduced, modified, reverse engineered, distributed, licensed, or commercially exploited without prior written permission from SHM360, except where expressly permitted by applicable law.

9. Accounts and Access

An account is issued to the person who registers it and is intended for that person's own professional use. We ask that sign-in details are kept to that person, and that the Software is used in the way these Terms describe.

From time to time we may need to pause or close an account. That would normally follow something practical — an account that appears to be shared or driven automatically, use that affects the service for other users, or use that does not sit comfortably with these Terms or with applicable law. Where the circumstances allow it we will let you know, and where it is appropriate we will give you an opportunity to put matters right first.

Access to the programming interface is granted individually, and may be adjusted or withdrawn in the same way.

If an account is closed, access to it ends. Anything we are required to keep is retained as set out in the Privacy Policy.

Privacy Policy

This Privacy Policy explains what personal data AnchorDesign360™ collects, why, how it is protected, and the choices and rights you have. It forms part of these Terms.

10. Data Controller

SHM360 is the data controller responsible for the personal data described here. For any privacy question or request, contact info@shm360.com.

11. What We Collect, Why, and How Long

10.1 What we collect. We collect only what the Software needs to work:

• Your account — your e-mail address, your password (stored only as a one-way cryptographic hash that cannot be read back), your chosen language, a record of the date you accepted these Terms and which version, and your communication preferences.
• Your usage — for each action in the Software, a single record containing what you did (e.g. ran a calculation, printed a report), the date and time, your IP address, the country derived from that IP address, and technical details of your device and browser.
• Your designs — the inputs and outputs of the calculations you run, so we can operate and improve the tool.

We do not collect your name, telephone number, company, or any payment details, and the Software does not ask for them.

10.2 Why we may use it. We use your data to provide and operate the Software; authenticate you and manage your account; secure the service and detect misuse; diagnose and fix problems; improve functionality and develop new features; send you service-related notices, product updates, newsletters, marketing communications, and information about new features or services; produce aggregated and anonymised statistics, benchmarking information, engineering insights, and analytical datasets; conduct research and product development; commercially license or otherwise exploit anonymised and aggregated data; and comply with legal obligations.

10.3 Our legal grounds. We rely on: performance of our agreement with you for your account and the operation of the Software; your consent, where required by applicable law, for marketing communications and certain analytics; and our legitimate interests in improving, securing, and operating the Software. You may unsubscribe from marketing communications at any time using the unsubscribe link in our e-mails or by contacting us.

10.4 Sharing and commercial use of data. We do not sell, rent, or disclose your personal data to third parties for marketing purposes.

We may use, analyse, combine, publish, share, license, sell, or otherwise commercially exploit data that has been irreversibly anonymised and aggregated so that it cannot reasonably identify you, your account, your organisation, or your specific projects. Such data may include statistical information, engineering trends, benchmarking, market insights, product performance analyses, and other analytical datasets.

Where required by law, we may disclose personal data to competent authorities or other parties as required by applicable law.

10.5 How long we keep it. We keep your account and its data for as long as your account remains active, and for up to 12 months after it is closed, after which it is deleted or anonymised. Accounts that are created but never confirmed by e-mail are deleted automatically. You can ask us to delete your data sooner (see Section 11).

10.6 Cookies. The Software uses a single essential cookie to keep you signed in. It is not used for advertising or third-party tracking, and no other cookies are set.

12. Your Rights and How We Protect Your Data

11.1 Your rights. Subject to applicable law, you may ask us to: give you a copy of your data; correct it; delete it; restrict or object to its processing; provide it in a portable form; or withdraw a consent you previously gave. To exercise any of these, e-mail info@shm360.com. You also have the right to complain to your local data protection authority.

11.2 Security. We protect your data with measures including one-way password hashing, encrypted connections (HTTPS), and restricted, password-protected administrative access. No system is perfectly secure, but we take reasonable steps to safeguard your information.

11.3 International users. Depending on where you are located, applicable data protection and privacy laws, including regulations governing the processing of personal data, may apply. We process personal data in accordance with all applicable data protection and privacy laws.

11.4 Consent. By creating an account and using the Software you consent to the collection and use of your data as described in this Privacy Policy. If you do not agree, you must not use the Software.

13. Changes to this Document

SHM360 reserves the right to modify these Terms & Conditions and this Privacy Policy at any time.

Updated versions become effective upon publication within the Software or on the official website. Continued use of the Software following publication of a revised version constitutes acceptance of it. Where a change materially affects how we handle your personal data, we will ask you to review and accept the updated version when you next sign in.

14. Governing Law

These Terms & Conditions and this Privacy Policy shall be governed by and interpreted in accordance with the laws applicable to SHM360's principal place of business, unless mandatory local laws require otherwise.

Any disputes arising from the use of the Software shall be subject to the exclusive jurisdiction of the competent courts in that jurisdiction, except where applicable law provides otherwise.

15. Contact

For any question regarding these Terms & Conditions or this Privacy Policy, or to exercise your data rights, please contact:

Email: info@shm360.com